System Technician

Job Description

Systems Technician Job Description

Position Summary

We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction.

The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service.

Primary Responsibilities

Deliver Professional Client Support and Service

• Respond to service requests in a timely and professional manner.
• Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines.
• Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work.
• Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment.

Deploy and Configure Systems and Equipment

• Setup and install workstations; support client transfer of data and software.
• Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards.
• Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate.
• Setup, install, and troubleshoot network equipment (firewalls, switches, access points).
• Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes.

Troubleshoot and Repair

• Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients.
• Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing.
• Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope.
• Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments.

Plan and Review Client Environment

• Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work.
• Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services.
• Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes.
• Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning.

Maintain Standards and Documentation

• Follow server, deployment, migration, configuration, security, and documentation standards for assigned work.

· Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off.

• Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records.
• Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed.

Core Competencies

• Servant Mindset
• Humility
• Ownership
• Team-First Approach
• Curiosity and Drive

Qualifications

• Associate's or above in IT, Computer Science, or related field (preferred but not mandatory).
• Minimum 3 years of experience as a Systems Technician, with MSP background preferred.
• Strong knowledge of Windows operating systems…