General Manager In Training Licensed - Wenatchee, Washington

Optical Team Member

Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the General Manager, assist with hiring, training, coaching and performance management of store team. Lead team in General Manager's absence.

Drive Business

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

Leadership

• Assist with hiring, developing, training and managing teammate performance
• Assist with store scheduling
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

Customer Service and Patient Care

• Provide and continuously model excellent customer service in all customer interactions
• Partner with General Manager to provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

Career Progression

• Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

ABO/Shopko OCE Certification required within 12 months of hire/promotion

In Washington State, the GMIT teammate is required to be a licensed optician

High School Graduate or equivalent

Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)

Able to analyze and solve issues of varied scope: able to act decisively to implement solutions

Solid organizational and planning skills

Able to continuously monitor progress in relation to goal attainment

Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.

Able to set impactful goals and motivate team to deliver results

Able to multi-task and remain flexible in an ever-changing environment

Demonstrate commitment to provide great customer service

Solid computer knowledge to include Microsoft Office Suite of programs

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Demonstrate physical agility (bending, twisting, reaching and pulling)

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development