Lead Clerk

Join us at Win Co Foods, where we are more than just a grocery retailer – we are a growing family of over 140 supermarkets in 10 states with more than 22,000 employee owners. Our purpose is to improve the lives of our customers and employee owners by offering the lowest possible prices to feed their families. We are the second largest employee‑owned company in the United States, with more than 500 millionaire employee‑owners in our Employee Stock Ownership Plan (ESOP).

Our benefits, including top‑tier medical plans and tuition support, set us apart. In this role you will make a real impact in the communities we serve and embody our purpose each day.

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches.

Performs other related work.

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches.

Performs other related work.

• Seek opportunities to welcome, engage, serve and thank customers. Maintain and encourage an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provide customer service by performing the duties of a clerk in the designated department (grocery or freight).
• Perform a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
• Continuously monitor area activities, including customer traffic flow, coverage of checkout lanes, etc.
• Maintain cleanliness and eye‑appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and clean work area by mopping, sweeping, taking out garbage, etc.
• Ensure the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitor arrivals, breaks, lunches and departures of employees in area of responsibility. Communicate with immediate supervisor regularly.
• Assist immediate supervisor as needed or directed.
• Assist clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assist with scan system procedures (e.g., UPC codes not on file, scan pricing errors, etc.).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
• Maintain a constant awareness of customer and employee safety.
• Stock and rotate merchandise in any area of the store as needed.
• Perform other duties as assigned or needed.

• High School Diploma or equivalent

• Communicating clearly and professionally, utilizing excellent verbal, written and interpersonal communication skills, establishing and maintaining a good rapport with co‑workers, supervisors, vendors, customers and others.
• Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally…