Back-End Dept Supervisor

Key Responsibilities

• Team Leadership Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department

• May participate in interviews and provide input into selection decisions for new associates in assigned area

• Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary

• Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed

• Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities

• Empowers others to make decisions while providing guidance when necessary

• Provides recognition for accomplishing goals and demonstrating effective behaviors

• Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback

• Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR

• Operational Excellence

• Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales

• Monitors and drives team to achievement of key operational performance metrics

• Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner

• Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks

• Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates

• Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity

• Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks

• Continuous Operational Improvement

• Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same

• Analyzes operational activities and determines ways to reduce the impact on the customer

• Self Leadership

• Seeks performance feedback from others and pursues self-development opportunities

• Proactively builds and maintains collaborative relationships with cross-functional partners

• Sets an example for others by adapting quickly and effectively to work challenges and organizational change

• Responsibilities Specific to the Front-End Department Supervisor

• Oversees and drives efficiencies in front-end operational activities (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.)

• Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns

• Ensures that the appropriate headcount is allocated in each check-out and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room)

• Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans

• Monitors Customer Service desk activity, supporting when needed

• Performs payroll closeout process

• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

• Responsibilities Specific to the Back-End and Night Operations Department Supervisor

• Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.)

• Ensures that back-end operations do not impact the customer or the customer’s ability to shop the store (e.g., the floor is clear, items are stocked)

• Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished (e.g., receiving/unloading of freight, stocking)

• Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat

• Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery)

• The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building

• In addition to the above…