Account Manager Level 1 - Sales and Service

Overview

Account Manager Level 1 - Sales and Service — Quincy, WA, US

Salary Range: $30.00 To $30.00 Hourly

Requisition  
• 30+ days ago

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy benefits, including medical, dental, vision, life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.

If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.

This position will be working in the Wenatchee, WA area. It is also eligible for a commissions program.

• Servicing, managing, and overseeing all aspects of an account or group of accounts assigned by management (significant service activity).
• Maintain a weekly Service/Sales Route for all assigned accounts.
• Forecast and track key account metrics: CPM, CPH Revenue, and Inventory.
• Complete and provide NRT reporting for Key Accounts.
• Develop service personnel in stores for efficiencies and redundancy for coverage.
• Obtain monthly service quota and manage monthly and quarterly inspections for all assigned accounts.
• Build and maintain strong, long-lasting customer relationships; ensure timely and successful delivery of solutions according to customer needs and objectives.
• Forecast and track key account metrics; identify growth opportunities within assigned accounts and collaborate with the sales team to achieve growth.
• Resolve high-severity requests or issues escalations as needed.
• Provide excellent customer service to existing accounts with ongoing contact, prompt follow-up, and issue resolution.
• Process and manage service orders, tickets, invoices, and billing adjustments; verify customer credit status and initiate purchase orders for parts; maintain records/files for follow-up.
• Operate equipment as required (e.g., air compressor, impact gun, hub-cab hammer) and manage related tools.
• Maintain vehicle cleanliness and mechanical maintenance; ensure vehicle registration, insurance, safety, and OSHA materials are up-to-date.
• Tire work (retail and/or commercial, on- and off-site): mount/dismount, air pressure checks, and repairs.
• Play an active role in product and service sales; manage a group of customers by servicing and selling recommended products and services.
• Increase sales revenue by penetrating current customers, gaining new customers, and making cold calls.
• Promote ALL Commercial Tire products and services; develop new relationships and maintain existing customer relationships.
• Review market analyses to determine customer needs, volume potential, price schedules, discount rates; make recommendations for marketing and sales programs.
• Promote excellent customer relations; confer with customers and company officials to resolve issues and ensure prompt service.
• All product delivered must be billed out within 48 hours; oversee billing and related admin tasks, including updating information in the computer and maintaining records/files for follow-up.
• Oversee fleet management programs and communicate with fleet accounts on ways to enhance efficiencies.
• Support company safety and operational standards; adhere to all audit requirements.
• Grow Sales and Service Revenue with assigned Accounts at the rate of increase with store budgets; obtain monthly and annual gross profit goals.
• Inventory targets include 60 Day Inventory Turns on Customer Bandag Retread Inventory and completing quarterly inspections for all assigned accounts.

• Complete online manufacturer training.
• TIA training requirement completed on:

• Customer Service
• Interpersonal Savvy

• GED or High School Diploma (required)
• A valid driver’s license and insurable driving record (required)
• Experience in delivering client-focused solutions based on customer needs