Peer Counselor - Housing Support Services

Job Details

Location: Wenatchee, WA 98801

Position Type: Full Time

Education Level: High School or GED

Salary Range: $21.00 - $27.00 hourly

Travel Percentage: Up to 50%

Shift: Day

The Housing Support Services Case Manager/Certified Peer Specialist provides compassionate, client‑centered support to individuals experiencing homelessness or at risk of becoming homeless, many of whom are living with substance use disorders, serious mental health conditions, or co‑occurring disorders. This role delivers peer support, case management, and street outreach services, engaging clients through outreach efforts, walk‑ins, and referrals while building trust and assessing needs.

The specialist connects individuals to housing, employment, education, healthcare, and behavioral health resources, while also supporting the development of daily living skills, understanding of tenant rights and responsibilities, and resolution of challenges in housing or workplace settings. This position collaborates with landlords, employers, and community partners, including local shelters, and is responsible for maintaining accurate and timely documentation of all client interactions in electronic systems.

• Provide case management and peer support based on self‑identified goals.
• Assist participants with connection to shelters, transitional living arrangements, and/or permanent housing.
• Assist with applying for and attaining benefits such as cash assistance, medical insurance, SSI/SSDI, SNAP, and other entitlements.
• Assist participants with connection to employment and education opportunities.
• Assist with transportation to longer‑term support appointments (primary care, mental health treatment, SUD treatment, and other agency/program services).
• Coordinate with other providers, including SUD, mental health, and housing services.
• Establish and maintain working relationships with community agencies to coordinate care.
• Attend weekly individual supervision with Housing Support Services Program Manager and monthly group supervision with agency mental health professional.
• Attend team and community meetings focused on identifying participant needs and coordination.
• Provide outreach and engagement to homeless individuals, offering support with connections to substance use disorder support, mental health treatment, primary care, housing, shelter, employment, education, and other benefits.
• Provide follow‑up and care to participants who self‑refer or are referred to HSSP programs from internal or external community providers.
• Attend and complete trainings identified by agency and Housing Support Services programs.
• Document services in electronic medical record and data software.
• Conduct landlord outreach to build positive landlord/tenant relationships.
• Participate in peer audits every 90 days.
• Assist with processing rental subsidies when funding is available.
• Perform other duties as assigned.

Physical Requirements: Standing, walking, bending, lifting, low physical exertion, talking and hearing on a regular basis up to 80% of the time. Ability to drive with adequate vision and skill.

Education: GED or high school diploma required; bachelor’s degree preferred.

Experience: Self-identify as having lived experience as a recipient of mental health or substance use treatment services.

Special

Skills:

• Knowledge of community mental health systems and requirements.
• Knowledge of community resources.
• Excellent client and consumer communication skills.
• Good verbal and written communication skills.
• Ability to manage high detail administrative tasks.
• Ability to work independently and as a team member.
• Bilingual (English/Spanish) preferred but not required.
• Data entry and computer skills.
• Strong interpersonal skills.
• Flexibility in scheduled work hours to accommodate evening hours as needed.
• Utilization of Google Calendar.
• Using a working cell phone.

Licensure, Registration, Certification:

• Valid Washington State driver’s license and required minimum liability insurance for WA State.
• Must be deemed insurable as determined by Catholic Charities’ liability insurance provider.
• Agency affiliated counselor registration.
• Peer certification training or certificate required…