Reservationist​/Dispatcher

Job Title

Link Transit Operations Base, 2700 Euclid Avenue, Wenatchee, WA

$31.70 - $39.59/hour (hiring range $31.70 - $33.31) Applicants with a valid CDL are eligible for the full posted wage. Applicants without a valid Commercial Driver License will start at 50¢ per hour below ($31.20). All candidates must be able to successfully pass the Link Transit CDL training program. This position will be weekend and evening shifts (training could be all hours of service).

The successful candidate will be required to obtain their Commercial Driver License (Link Transit will provide the paid CDL training.) Candidate must have an acceptable driving record (No chargeable accidents. No more than one moving violation in the past 3 years. No violations of driving while under the influence of drugs or alcohol. No felony convictions while operating a commercial vehicle.)

Preference will be given to those candidates with transit and/or dispatch experience. This is a safety-sensitive position and is subject to DOT drug and alcohol testing including marijuana. Link is an EOE and has a Drug/Tobacco/Marijuana Free workplace policy. For more information on Link's EEO policy go to

POSITION SUMMARY:

Under the direction of the Operation Assistant Manager or designee, this position dispatches and coordinates movement of transportation service vehicles to various locations within the Agency's service area, receives requests for paratransit and Dial a Ride (DART) services schedules trips to maximize customer service and cost-effectiveness.

Develop daily service schedules by assigning trips to appropriate vehicles in order to maximize Agency services and system performance.

Assist with driver check-in to determine fit for duty, document late and no shows, etc.

Communicate with drivers, guest services, and the public (through radio, cell phone, e-mail, instant messaging, and Link's software products); receive and provide information concerning changes in manifests, road and weather conditions, detours and closures, vehicle break-downs, maintenance calls, vehicle change-outs and other service needs and maintains logs relating to same.

Answer calls from senior citizens and individuals with disabilities and other special needs requesting special service; plan routes, contact drivers and assign trips to appropriate vehicle; book or cancel trips as requested by guests including DART riders.

Schedule trips efficiently after reviewing computer suggestions, map coordinates, direction of travel and time constraints; insert stops, reschedule trips and transfer stops to other vehicles as appropriate; communicate with drivers via radio and instant messaging to adjust schedules. Be able to adjust to changes in computer software as updates and installations are entered into.

Contact guests to re-schedule trips, obtain additional information or notify of vehicle arrival.

Operate automated demand response reservation, scheduling and dispatch system to maximize Agency efficiency and effectiveness.

Initiate response to accidents and emergencies by contacting responding personnel and 911 as needed. Document information on appropriate forms.

Relay guest comments, driver concerns and vehicle maintenance needs to other Agency personnel as appropriate.

Monitor vehicles on the GPS maps/make sure they appear.

Monitor vehicle charges using Link's software products.

Prepare a weekly Will-Work list.

Enter clients and new addresses in the system.

Prepare records and reports related to specialized transportation routes, fixed routes, no-shows and other data; maintain databases and run various reports as required; maintain confidentiality of information according to Agency policies.

Prepare daily extra-board work assignments as directed.

Operate a computer, printer, two-way radio, cell phone, multi-line telephone console, copier, facsimile, and label maker and other office equipment. Create forms to meet Operational needs.

Monitor multiple computer screens for scheduling and service activity.

Enter and maintain shifts and schedules of Dispatchers to ensure proper coverage.

Maintain databases and produce reports for various programs.

Maintain billing for cab companies providing services / working with People for People.

Assist in the training of new and back-up dispatchers/reservationists.

OTHER DUTIES

Perform opening or closing duties to secure the facilities.

May be responsible for editing cab and taxi billings to verify they are correct. Run reports prior to forwarding to Finance for payment.

Assist with clerical duties, file maintenance and special projects in support of Agency operations as requested.

Each employee has an impact on safety in the workplace and it is the responsibility of all employees to share this commitment and to support Link Transit's efforts to provide a safe and healthful workplace.

Perform other related duties as assigned.

Education and Experience: Any combination equivalent to: graduation from high school…