Case Specialist

Title

Case Specialist

El Paso, TX/Weslaco, TX

Minimal (less than 10%)

This is a part-time position, working on an as needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and/or holidays.

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help.

Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

Our Case Specialist will work closely with the Program Director, Case/Unification Manager, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports.

The Case Specialist will work to hasten the unification process, shorten the time UAC remain in ORR care, provide adequate and effective coordination, and mitigate risk for ORR and TPG.

• Conduct comprehensive background checks on sponsors, ensuring accuracy, compliance with company policies, and stakeholders.
• Perform detailed sex offender registry searches to verify sponsor eligibility and maintain organizational safety standards.
• Process and review Child Abuse and Neglect Registry forms, ensuring all required documentation is complete and accurately recorded.
• Review and verify submitted documentation with a high level of attention to detail to ensure accuracy, completeness, and compliance with internal and external guidelines.
• Collaborate closely with internal partners to support the sponsor screening process and resolve discrepancies efficiently.
• Conduct quality reviews of work to identify potential errors or process improvements, maintaining the highest standards of data integrity and confidentiality.
• Manage and update sponsor cases using Zendesk or similar case management systems, ensuring timely follow-up, accurate documentation, and efficient resolution of inquiries.
• Upload, organize, and maintain files across multiple platforms, including SharePoint, Word, PDF, and Excel, ensuring all information is properly categorized, accessible, and up to date.
• Review the quality and accuracy of all completed work to ensure compliance with organizational standards, data integrity, and consistency across records and reports.
• Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.

• Minimum High School Diploma/GED and four (4) years' experience in a professional setting.
• Bachelor’s degree in relevant…