Intern - Temporary - Technology Operations

IDEA Intern

Mission:
The Intern supports IDEA’s mission by contributing to day‑to‑day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment.

Location:

National Role:
This is a part‑time temporary hybrid (part remote/part HQ office or campus) position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:
Travel to IDEA training events or step‑back may be required.

• Support assigned team with daily operational, administrative, and project‑related tasks.
• Assist with organizing, tracking, and maintaining information relevant to team priorities.
• Prepare summaries, reports, presentations, or materials to support team initiatives.
• Support special projects and follow‑up activities as assigned.

• Provide professional support to assigned district department and hiring manager.
• Set professional development goals, receive feedback on progress, and make necessary changes to reach maximum career potential.
• Manage multiple responsibilities with changing deliverables.
• Provide excellent customer service and partnership with all internal and external stakeholders.
• Respond to Help Desk support tickets in a timely manner and with strong customer satisfaction ratings.
• Enter data to support data accuracy and processing across various systems and platforms.
• Analyze data and create reports to drive decision‑making.
• Effectively and efficiently complete projects or support execution of projects across their lifecycle.
• Set up and track student and staff technology.
• Troubleshoot, repair and install computer systems.
• Configure and automate software installations.
• Provide administrative, logistical, operational, and event support.
• Other duties as assigned.

Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.

Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management.

Grow Self and Others: This team member demonstrates self‑awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills.

Build a Culture of Trust: This team member consistently demonstrates self‑awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.

Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.

• Knowledge in Excel, PowerPoint, and Word.
• Strong customer service skills.
• Multi‑task oriented.

• Currently enrolled in college (Spring 2026) and completed at least one academic semester with a cumulative GPA of 2.5 or higher.
• Preference given to graduates of IDEA Public Schools (not a requirement to be an IDEA alumni).

• Must be able to sit for extended periods of time without leaving the work area.
• Must be able to work independently with minimal supervision.
• Must be able to lift and carry or otherwise move 15 pounds (occasionally).

• Duration: 15 weeks.
• Maximum Hours per Week: 20.
• Pay Rate: $11 hourly.
• Target
  
  Start Date:
  
  May 1, 2026.