Client Service Representative - Border Animal Hospital - TX

We are seeking a dedicated and customer-focused individual to join our team as a Client Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

• Client Interaction and Communication:
  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check-In and Check-Out Procedures:
  • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post‑operative care instructions.
• Administrative Tasks and Record Keeping:
  • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
  • Handle administrative tasks such as filing, faxing, scanning, and data entry.
  • Manage and update client information in the practice management software.
• Client Education and Support:
  • Provide basic information about preventive care, vaccinations, and medications.
  • Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team
  
  Collaboration:
  • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
  • Assist in coordinating appointments, procedures, and special requests.

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast‑paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets’ well‑being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Hourly rate: $12-$14 to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets