Clinic Office Specialist Weslaco Multi Spec Clinic

Clinic Office Specialist - FT
- Days
- Weslaco Multi Spec Clinic - 20255

US:

TX:

Weslaco | GENERAL SUPPORT | Full Time

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

• High School/GED preferred
• Excellent customer service and interpersonal skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

• Minimum of two (2) years receptionist experience required
• Billing and insurance verification knowledge preferred
• Previous experience in a busy medical office setting is preferred
• Previous experience in a teaching facility preferred
• Ability to use and learn EMR and practice management software
• Medical terminology experience/education, preferred.

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Greet patients to the practice in a warm and friendly manner
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office
• File faxed information in charts for review by provider, if needed
• Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
• Communicating with patients, team members and providers
• Scheduling, canceling, and rescheduling patient appointments and logging into excel
• Running reports as needed
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification, authorization and verification of patient demographics for entry into computer system
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Other copying, filing, scanning and faxing duties
• Collecting co‑pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing company as needed
• Other duties as assigned

(Chain‑of‑command) Office Manager
2. Director DHR Health Clinics
3. Chief Ambulatory Officer

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the…