Team Lead, Retail

Rack Room Shoes and Off Broadway Shoe Warehouse are leading names in the footwear industry, offering trendy styles for women, men, and children across athletic, comfort, and dress categories. With over 500 stores featuring an open concept design, we aim to provide a seamless shopping experience, making it easy for families to find what they need. Backed by trusted national and exclusive private brands, we prioritize quality, affordability, and customer satisfaction.

Through our RACK ROOM SHOES GIVES philanthropic program, we actively support those in need, fostering trust and positive change within the communities we serve.

This is a full-time, on-site Team Lead role located in Weslaco, TX. The Team Lead will be responsible for supervising daily store operations, leading and motivating the team to achieve sales goals, and ensuring top‑notch customer service. Responsibilities include managing store inventory, assisting in training team members, maintaining visual merchandising standards, and ensuring adherence to company policies and procedures. The Team Lead will serve as a role model for excellent service and a collaborative work ethic.

• Proven leadership skills, including team management, staff motivation, and conflict resolution
• Experience in customer service, sales, and fostering positive customer experiences
• Organizational and multitasking abilities, with a focus on meeting sales targets
• Knowledge of visual merchandising and inventory management
• Effective verbal and written communication skills
• Comfortable working in a fast‑paced, on‑site retail environment
• Previous experience in retail or a related industry is beneficial
• High school diploma or equivalent; additional education or certifications are a plus