Retail Sales Associate

Base pay: $10.75 to $13.00 per hour

Commission:
Earn up to 8% on transactions, average additional $1.96 per hour on top of base rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment; withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after 6 months of full‑time service; an additional week after 1 year; two weeks on each anniversary thereafter (up to 120 hours after 5 years).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (up to 24 hours after 5 years).
• Employee discounts available from first day of active employment.
• Tuition Reimbursement up to $2,000 per semester for full‑time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after 6 months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. They work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification if required.
• May be asked to assist customers on the exterior of the building or retrieve products from exterior storage.
• Minimum age 18.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Flexibility to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. Detailed information is provided during the interview process.

Note:

This description is not an all‑inclusive list of duties. Management may assign or reassign duties at any time. Employees must agree to a binding arbitration agreement for dispute resolution. Pay rates will not fall below applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer and, in addition to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law, First Cash will provide reasonable accommodations for qualified individuals with disabilities.