Chrysler Jeep Dodge Ram of Wesley Chapel - Automotive Service Advisor

Overview

Ferman Chrysler Jeep Dodge Ram of Wesley Chapel is hiring for an Automotive Service Advisor. This full-time role includes flexible evening shifts in the Guest Relations side of the Automotive Service Sector. Prior guest relations and/or sales experience is a plus. You will listen to Guest concerns, relay information to Service Technicians, advise Guests on vehicle care and maintenance, and promote service promotions to increase earnings.

Job Category
:
Car Service •
Requisition Number
: FERMA
001767 •
Locations
:
Wesley Chapel, FL

• Greet Guests promptly and courteously; deliver a best-in-class Guest service experience from initial contact through service and repair, to vehicle delivery.
• Perform walk-around vehicle inspections with Guests and accurately record their comments using an electronic tablet.
• Consult with Guests and Service Technicians to recommend services, discuss future maintenance or repair, and ensure understanding of the project.
• Create Service Repair Orders with complete, accurate estimates of repair.
• Maintain timely communication with Guests via phone, text, and email regarding vehicle status, changes, delays, or additional work and cost estimates.
• Advise Guests on the care and value of maintaining their vehicles per manufacturer specifications and follow warranty guidelines.
• Track and manage all open Repair Orders; oversee workflow and scheduling with a team of technicians.
• Schedule maintenance appointments or follow-up service and repairs; comply with all laws and company policies regarding information and property.
• Aim to maintain excellent CSI scores.

• Experience in guest/customer relations and/or sales; dealership Service Advisor experience is a plus.
• Ability to achieve exceptional CSI scores; bilingual English/Spanish is a plus.
• Friendly, energetic, self-motivated, detail-oriented with strong organizational skills and ability to work with minimal supervision.
• Excellent verbal and written communication; proficient with computers/tablets.
• Ability to explain complex automotive terms clearly to guests.
• Self-motivated, able to multi-task in a fast-paced environment.
• Understanding of vehicle mechanics and parts is a plus; good sales skills; weekend availability a plus.
• Valid US driver s license, safe driving record, and eligibility to work in the United States; ability to pass a pre-employment background screening and drug test.

Pay Range: $55,000 - $75,000 annually

Established in 1895
, Ferman is a Tampa-area automotive group with multiple locations and brands. We are a family-owned and operated business that emphasizes a Guest-centered automotive experience with a focus on Service, Selection and Value, aiming for 100% Guest Satisfaction.

• Competitive salary commensurate with experience.
• Opportunities for advancement; modern, state-of-the-art facilities.
• Paid training and education to achieve required certifications.
• 401K with company participation; health, dental, vision, and life insurance options.
• Short-term & long-term disability; HSA; PTO.
• Employee pricing on new and used vehicles, service, and parts.

This employer is an Equal Opportunity Employer. Applicants will be notified of rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.