Wesley Chapel, FL - Operations Manager (30542

Job Details

Job Location:

Wesley Chapel The Grove 16 - Wesley Chapel, FL 33544

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.

We want all members of our employee family to find joy in their work and have fun as they work togethertobring the magic of the movies and incredible entertainment experiences to our guests.

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity.

Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.

The theatre is open
365 daysa year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families,we also must make sure the theatre is staffed.

As a committed, proactive Operations Manager, you will work with other management to hire and train staff and ensure that patrons receive excellent service. The role of an Operations

Manager is to help supervise and coordinate the entire team. They must ensure the guest receives a warmwelcomeand that service and equipmentrunssmoothly.

You may also be responsible for managing inventory and resources pertaining to all amenities within the building, helping the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with and mentor diverse personalities and diffuse tense situations.

Delegation of responsibilities isa must, and will help cultivate the next class of managers, but you should become competent in all tasks and processes though out the location.

Thispositionrequires you to work during the evening, on weekends, and on holidays.

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to guests, assessing employee performance, and providing helpful feedback and training opportunities.
• Resolving conflicts or concerns from guests and employees.
• Monitoring theatre activity and ensuring it is properly staffed.
• Ensuring staff members follow company policies and procedures.
• Keeping up to date on personnel records and certifications needed for the staff.
• Maintaining a positive, empathetic, and professional attitude toward Guest and team members at all times.
• Responding promptly to Guest requests.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with your fellow colleagues.
• Ensure customer satisfaction and provide professional guest support.
• Remaining attentive to corporate requests and mindful of related responsibilities.
• Cleaning.
• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a guest at the concession stand or lend a hand cleaning an auditorium between shows.
• Completing any other duties as delegated or directed by your supervisor.

• Experience managing a large, diverse team, including hiring, training, and performance management.
• A track record of managing daily business operations, including facility maintenance, vendor relations, and safety compliance.
• A passion for the cinema industry and the ability to maintain a "premiere" atmosphere for guests.
• The ability to handle equipment malfunctions (such as projection or HVAC issues) and guest service escalations calmly and effectively.
• Ability to provide clear, actionable instructions to staff and maintain pleasant but authoritative communication with the public.
• Must be at least 21 years old at the time of hire.
• If at any bar location, R-Serving is required and…