Service Business Development Center Agent

Dealership:

L0343 Wesley Chapel Toyota Wesley Chapel Toyota - Service BDC Agent Wesley Chapel Toyota is proud to be a Toyota Presidents Award winner and recognized by Automotive News as a Best Dealership to Work For in 2023, 2024, and 2025. When you join our team, you are stepping into a workplace known for excellence, growth, and a strong commitment to its people.

Do You Have Great Customer Service Skills Looking for Better Hours and Opportunity for Career Advancement Join the Award Winning Service Team at Wesley Chapel Toyota.

We are currently looking for a motivated and customer focused Business Development Center Agent to join our Service BDC team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and building a meaningful career in a positive, team oriented environment.

If you are ready to develop your skills and grow with a company that truly values its employees, we would love to hear from you.

Responsibilities Outbound and inbound customer phone calls

Responding via email and phone to internet leads

Determining each customers needs by asking the right questions

Setting appointments for the Service Department Ensuring a positive customer experience

Introducing customers to Service Advisors Entering customer information into the CRMAccurately scheduling service appointments based on customer needs and technician availability

Maintaining strong attention to detail when updating customer records and service information

Qualifications

Customer focused, energetic, and self motivated individuals

Experience in customer service or call center environments

Strong communication skills both verbal and written

Bilingual Spanish is a plus Excellent computer skills

Highly organized with strong attention to detail

Experience with Volie, CDK, and XTime is a plus Individuals who can address customer concerns promptly and professionally

We offer best-in-class industry benefits

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTOShort and Long-Term Disability Paid Life Insurance
401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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