Client Service Coordinator

Client Care Associate

As a Client Care Associate at Banfield Pet Hospital, you will provide general assistance to clients related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

• Live and exemplify the Five Principles of Mars, Inc.
• Resolve client problems by determining the cause, selecting and explaining solutions, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Perform other job duties as assigned.

• Ability to work at a computer for long periods of time.
• Project timelines and work volume may often require more than 40 hours per week.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, speaking English) to perform duties proficiently.
• Ability to carry out instructions and solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, climb and manipulate up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity, and visual acuity for keyboard and equipment use.
• Noise level in the work environment is normally moderate.
• Environment where pets are present.

• Associate’s degree preferred, or equivalent combination of education, training, and experience.
• High School diploma/GED is required.
• Minimum one year of relevant customer service and/or call center experience.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong client contact handling skills and active listening.

Banfield Pet Hospital® is committed to a diverse work environment and equal employment opportunities. It is a drug‑free, smoke‑free, equal opportunity employer. Company policy and federal/state laws prohibit discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin.

The pay range for this role is $15.00 - $18.69 hourly, based on experience, skill level, and education.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources (free coaching and counseling)
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑and‑Long‑Term Disability coverage
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave (birth and adoption)
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services