Guest Services Specialist
Listed on 2026-07-05
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Guest Services Specialist
Join the team that is revolutionizing health care – Bay Care Health System. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.
Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.
The Guest Services Specialist is responsible for the following:
- Delivering world class customer service and functions as the guests' liaison to all services within the designated Bay Care Health System's hospital and the surrounding community
- Must possess advanced computer skills
- Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.
This role is hospitality-focused and critical to support a positive experience for each guest.
Required specific skills include:
- self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
- Must successfully complete OLC training modules as assigned within 12 months.
- Required Experience is 1 year Related field and 2 years Customer Service.
Bay Care offers a competitive total reward package including:
- Benefits (Health, Dental, Vision)
- Paid time off
- Tuition reimbursement
- 401k match and additional yearly contribution
- Yearly performance appraisals and team award bonus
- Community discounts and more
- AND the chance to be part of an amazing team and a great place to work!
Minimum Qualifications:
- Required Experience:
1 year Related field and 2 years Customer Service.
Education:
- HS Graduate or Equivalent GED required
Location:
Wesley Chapel, FL
Status:
Part Time, Exempt:
No
Shift
Hours:
Varies
Weekend Work:
Every
Equal Opportunity Employer Veterans/Disabled
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