Logistics Transition Specialist

Patient Engagement Advisors (PEA) is seeking a full time Logistics Transition Specialist to work onsite at Advent Health Wesley Chapel and in local area while performing Logistics Courier duties.

Schedule
:
Monday - Friday, 9:00 AM - 5:30 PM onsite at Advent Health Wesley Chapeland in local area while performing Logistics Courier duties.

The Logistics Transition Specialist plays a vital role in obtaining the goals of the vision/mission of PEA. To accomplish these goals, the Transition Specialist must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to “know the patient”. The Logistics Transition Specialist is responsible for encouraging patients to play an active role in their patient care experience.

These efforts occur during and after the patients’ hospital stay. The Transition Specialist will ensure the patient is provided services, educated on their discharge requirements (medications, patient follow-up care, nutrition, transportation, assistance programs, etc.), and equipped with the resources necessary to be successful in his/her next stage of care. The Logistics Transition Specialist is responsible for delivering medications, nutrition, product kits and other patient care related items as needed to patient's bedside, home or another hospital location for hand off.

This list of responsibilities is meant to be representative, not exhaustive. The individual in this position may perform additional or related duties as assigned.

• Secure delivery of medication, nutrition product kits and other patient care related items as needed to patient's bedside, patient’s home or another hospital location for hand off.
• Offers patient PEA services based on individual patient need (scheduled appointments, transportation, nutrition, medications, products).
• Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services).
• Utilizes Patient Navigation Systems (PNS) and other applications appropriately to document completed activities and fulfill patient needs.
• Acknowledges/understands all PNS patient indicators (high risk, payer type, etc.) and coordinates action steps for improved outcomes.
• Meets KPI “Scheduled” goals and ensures follow up appointments are documented in PNS.
• Collects payments; complies with payment collection related policies and procedures
• Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient.
• Takes action to facilitate available Generosity services including leveraging partnerships with community resources.
• Ensures all patients are offered program services; utilizes missed patient reporting to provide services via phone call; provides exceptional care to every patient.
• Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.).
• Executes daily workflow procedures to ensure KPI thresholds are met/exceeded;
  Tracks, Engages, Permission, and Serves expected number of patients.
• Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner.
• Ensures proper handling and storage of all medications and supplies
• Obtains signature of person receiving the delivery
• Meets productivity goals, as outlined by site leadership
• Submits “Wow Stories” based on PEA Leadership’s requested intervals, to Supervisor…