Customer Service & Patient Account Specialist

Full-time

2+ years

Mon–Fri 8 a.m.–5 p.m.

Respond to patient and payer inquiries, document account activity and help move assigned patient-account issues toward an appropriate next step under the direction of the Customer Service Billing Manager.

• Review incoming questions about inpatient and outpatient accounts and take the appropriate action within assigned authority.
• Explain balances, accept authorized card payments or establish approved payment arrangements when a patient balance is due.
• Document each inquiry, action taken and required next step clearly in the patient-account record.
• Escalate complex or unresolved accounts to senior or supervisory staff.
• Follow up on self-pay and No-Fault pending accounts to obtain insurance information or discuss payment arrangements.
• Use approved billing systems and payer websites for eligibility review, account research and assigned billing activities.
• Maintain accurate records of calls, correspondence, bills, rejections, vouchers and related account activity.
• Communicate clearly and respectfully with patients, third‑party payers and external agencies.

• At least two years of relevant patient‑account, medical billing or healthcare customer‑service experience.
• Experience reviewing account details, documenting calls and following defined procedures.
• Clear verbal and written communication, sound judgment and a professional approach to sensitive conversations.
• Ability to use billing systems and payer websites while protecting confidential information.

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