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Customer Experience & Omnichannel Lead

Job in Wesley Chapel, Pasco County, Florida, 33545, USA
Listing for: Michaels
Full Time position
Listed on 2026-07-17
Job specializations:
  • Retail
    Retail & Store Manager
  • Management
    Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 45000 - 75000 USD Yearly USD 45000.00 75000.00 YEAR
Job Description & How to Apply Below

Michaels in Wesley Chapel, FL is hiring to lead the front-end operations and deliver a customer-centric shopping experience. You will oversee SOPs, omnichannel processes, and store recovery standards while guiding the customer experience team.

As Manager on Duty, you coach, train, and develop team members, manage cash handling, inventory tasks, and safety programs, and partner with the Store Manager to drive KPIs and brand promises in a fast-paced retail environment.

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