Vehicle Upgrade Consultant

Dealership: L0394 Hyundai of Wesley Chapel Vehicle Upgrade Consultant Hyundai of Wesley Chapel | Wesley Chapel, FL

Turn Service Drive Opportunities Into Customer Success Stories Hyundai of Wesley Chapel is looking for an ambitious, relationship-driven professional to help launch and grow our Service-to-Sales program. This is a unique opportunity to work directly with customers already doing business with our dealership. Rather than waiting for showroom traffic, you'll engage with service customers and help identify opportunities involving vehicle upgrades, trade-ins, lease maturities, equity positions, and ownership solutions.

Our service department generates approximately 80-100 customer opportunities every day, creating a tremendous opportunity for the right individual to build relationships, create value, and drive results. If you're motivated, customer-focused, and ready to build something from the ground up, we'd love to meet you.

This isn't a traditional automotive sales role. You'll have access to an active and established customer base while helping develop a rapidly growing initiative within the dealership.

• Vehicle equity opportunities
• High-mileage vehicles
• Lease maturities
• Repair-cost considerations
• Vehicle upgrade and replacement opportunities
• Customer retention initiatives

You’ll work closely with Service Advisors, Sales Consultants, and dealership leadership to create a seamless experience for customers while contributing to dealership growth.

• Work directly with customers in the service drive
• Identify vehicle upgrade, trade‑in, and equity opportunities
• Review customer ownership needs and present available solutions
• Engage customers before, during, and after service visits
• Present vehicle upgrade and appraisal options professionally
• Coordinate trade evaluations and vehicle appraisals
• Schedule appointments and maintain consistent customer follow‑up

• Automotive dealership experience preferred
• Experience in automotive sales, service advising, BDC, finance, customer relations, or retail sales is a plus
• Strong communication and relationship‑building skills
• Ability to identify opportunities and create value for customers
• Excellent follow‑up and organizational skills
• Professional appearance and positive attitude
• Self‑motivated with a strong work ethic
• Comfortable working in both service and sales environments
• Results‑driven mindset with a customer‑first approach
• Valid driver’s license and acceptable driving record

• Service Advisors
• Assistant Service Managers
• Automotive Sales Consultants
• BDC Representatives
• F&I Professionals
• Retail Sales Professionals
• Customer Service Specialists
• Automotive Customer Experience Professionals

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at to

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and Green Cars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race,…