Security Dispatcher Wesley Chapel

Our Promise To You

Joining Advent Health is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

All while understanding that together we are even better.

• Benefits from Day One:
  Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Full time

Day (United States of America)

2600 BRUCE B DOWNS BLVD, WESLEY CHAPEL, FL, 33544

• Monitors security systems, including CCTV, alarms, and access control systems, to ensure the safety and security of the facility.
• Coordinates the activities of Security Officers in the field and communicates via radio to provide support and direction.
• Receives and responds to calls for service from patients, visitors, and employees, dispatching appropriate resources as needed.
• Maintains accurate records and logs of all security-related activities, incidents, and responses.
• Monitors alarms for medical gas, fire and life safety, infant abduction, access control, and generators, and dispatches appropriate resources for response.
• Utilizes Computer Aided Dispatch (CAD) software to document and manage calls for service.
• Provides timely and effective communication during emergency situations, ensuring a coordinated response.
• Conducts facility electronic lockdowns as directed by department policy.
• Utilizes Closed Circuit TV (CCTV) systems to monitor cameras and relay observed information to field responders.
• Issues parking decals for staff and physicians and manages access control badges.
• Utilizes phone and mass notification systems to notify stakeholders and leadership of significant events.
• Exhibits good judgment and maintains a high level of customer service and professionalism during critical situations.
• Other duties as assigned.

• Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast‑paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances [Required]
• High security awareness [Required]
• Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees [Required]
• Communications skills must focus on customer service by maintaining proper telephone and radio etiquette [Required]
• Must be able to read, write, speak, and have good comprehension of conversational English [Required]
• Basic computer skills and knowledge of Microsoft Office [Required]
• Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems [Preferred]

• High School Grad or Equiv [Required]

• N/A

• Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) [Preferred]
• Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services [Preferred]

• N/A

• Certified Healthcare Security Officer (CHSO) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Preferred]
• Driver's License (DL) [Preferred]
• IAHSS Advanced (CAHSO) [Preferred]

Physical Requirements -

$17.63 - $28.20

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.