Customer Service Representative; Bank Teller branch Locations

CUSTOMER SERVICE REPRESENTATIVE (BANK TELLER)

Full-Time | This position requires travel between Wood Trust branch locations as needed.

Join a Team That Values People

Wood Trust Bank offers a professional, friendly, and growth‑oriented environment where every associate plays a meaningful role in our success. We’re hiring a Customer Service Representative (Bank Teller) to provide friendly, accurate teller service to customers while supporting multiple Wood Trust branch locations as needed. If you enjoy helping people, handling transactions with care, and being part of a team that values excellent service, we’d like to welcome you to our CSR team.

About Wood Trust

Did You Know? Wood Trust is one of the largest privately owned, full‑service financial institutions headquartered in central and northern Wisconsin. With more than $8.4 billion in client assets under management and $725 million in bank assets, we serve individual, family, corporate, and not‑for‑profit clients across 40 states.

Since 1891, our core value has remained the same: the customer is #1. We are equally committed to our associates – providing a workplace where people can learn, grow, and build long‑term careers. As a private, family‑owned organization, we offer stability, opportunity, and a team of talented professionals who genuinely enjoy what they do.

What You’ll Do

As a Customer Service Representative (Bank Teller) , you will be the welcoming face of Wood Trust at the teller line, assisting individual and business customers with everyday banking needs. This role includes processing teller transactions, handling cash accurately, supporting branch operations, and traveling between Wood Trust branch locations when coverage needs arise.

Your responsibilities will include:

• Greeting customers warmly and providing exceptional service
• Processing routine financial transactions (deposits, withdrawals, check cashing, loan payments, money orders)
• Balancing your cash drawer accurately at the beginning and end of each shift
• Verifying customer identification and following security procedures to prevent fraud
• Educating customers on bank products and digital banking tools
• Assisting with account maintenance such as address changes, card replacements, and inquiries
• Referring customers to specialists for loans, investments, or more complex needs
• Maintaining confidentiality and adhering to all banking regulations
• Handling cash and negotiable instruments with accuracy and care
• Supporting branch operations with administrative tasks and recordkeeping
• Resolving customer concerns professionally or escalating when appropriate
• Helping customers set up and navigate online and mobile banking
• Traveling to other Wood Trust branch locations as needed to provide teller coverage

What You Bring

Success in this role comes from a blend of professionalism, curiosity, and genuine care for people. You’ll thrive here if you bring:

• A high school diploma or GED (1–3 years of related experience preferred)
• A positive attitude, strong reliability, and a professional demeanor
• Excellent communication and customer‑service skills
• Strong attention to detail and the ability to multitask
• Comfort handling cash and basic math concepts
• Proficiency with computers and familiarity with Windows environments
• A team‑oriented mindset and a commitment to confidentiality
• Willingness to travel to other Wood Trust locations as needed

Why Join Our Team

Wood Trust strives to be an employer of choice by offering meaningful work, long‑term career paths, and a supportive environment where associates can succeed.

• Competitive compensation
• A full benefits package including medical, dental, vision, vacation, and sick leave
• A predictable schedule prepared in advance
• Hours between 7:00 a.m. – 5:00 p.m. Monday – Thursday, 7:00 a.m. – 6:00 p.m. Fridays, and approximately one Saturday per month (8:00 a.m. – 12:00 p.m.)
• On‑the‑job training and opportunities for internal advancement
• A fun, talented team that values collaboration and growth

Ready to Apply?

We’d like to meet you! Please submit your application and resume by email to  or in person at any Wood Trust branch in Wisconsin Rapids, Plover, Wausau, or Manitowish Waters, WI.

Wood Trust is an Equal Opportunity Employer.