Automotive Service Advisor​/Service Writer

Description

Don Johnson's Ladysmith Motors is looking for a high-performing Automotive Service Advisor to join our service team in Ladysmith.

This role is also commonly known as a Service Writer or Service Consultant. No matter the title, the purpose is simple: help guests feel informed, respected, and confident when they bring their vehicle to us for service.

You’ll be the trusted connection between our guests and our technicians. You’ll listen carefully, write clear repair orders, explain vehicle needs, communicate updates, and help deliver a service experience people remember for the right reasons.

If you are organized, positive, dependable, and driven by great customer service, this could be a great fit.

A great Service Advisor does more than schedule repairs.

You help people make good decisions. You support technicians by clearly communicating guest concerns. You keep the day moving. And you play a major role in whether guests come back, leave a great review, and recommend us to others.

At Don Johnson Motors, we believe in creating a great experience with no regrets for our guests and our team.

• Welcome guests and create a positive first impression.
• Listen to vehicle concerns and document them clearly.
• Review service history and recommend factory-scheduled maintenance.
• Write accurate repair orders for technicians.
• Prepare and communicate estimates, timelines, and repair recommendations.
• Explain technician findings in a clear, helpful, and professional way.
• Keep guests updated throughout the repair process.
• Coordinate with technicians, parts, and service leadership.
• Review completed repair orders for accuracy and proper authorization.
• Help ensure each guest receives a great experience with no regrets.

• Friendly, professional, and customer-service focused.
• A strong communicator who enjoys helping people.
• Organized and able to manage multiple priorities.
• Comfortable in a fast-paced service lane environment.
• Positive under pressure.
• Accountable, dependable, and detail-oriented.
• Willing to learn and grow.
• Team-minded and committed to doing things the right way.
• Confident recommending needed maintenance and repair services.

Previous automotive service experience is preferred, but we are also open to the right person with strong experience in customer service, sales, hospitality, or leadership.

• Automotive Service Advisor
• Service Writer
• Service Consultant
• Dealership service department
• Customer service
• Sales
• Hospitality
• Scheduling or dispatching
• Repair order writing
• Vehicle maintenance knowledge

A high school diploma or equivalent is required. Must have a valid driver's license with an acceptable driving record under company insurance requirements. Automotive knowledge, dealership experience, or manufacturer training is a plus.