PT Dispatcher

Description

Do you keep your composure in stressful situations and have a desire to help serve your community? Support the West Allis Police & Fire Departments as a Dispatcher. Some duties include receiving 911 calls and non‑emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer‑Aided Dispatch (CAD) systems, door controls, and a variety of other programs within the computer system.

Dispatchers are trained in or become certified in CPR, Emergency Medical Dispatch (EMD), Wisconsin State Portals, and a variety of other disciplines. You must be able to work evenings, weekends, holidays, and long and odd hours when required. Exceptional written and oral communication skills are a must for this position.

• Answer and route emergency and non‑emergency calls for service received via telephone.
• Dispatch and direct emergency personnel, considering call priority, availability, and the number/types of personnel needed.
• Administer emergency medical dispatch instructions through ProQA Priority Dispatch.
• Monitor all police/fire/EMS units and document their locations or actions, record changes of status; possess multitasking ability to monitor telephones, radio transmissions, scanner receptions and conversations.
• Maintain vast knowledge of the geography of the city, including streets, major intersections, house numbering system, freeways, borders and landmarks.

• High School Diploma (or equivalent).
• A minimum of two years’ experience in administrative support and/or customer service including extensive customer service interaction.
• Ability to accurately type 35 wpm and basic knowledge of data entry as well as utilizing software in accordance with the needs of the department.
• Preferred knowledge and proficiency in Microsoft Office Suite programs such as Outlook, Word, and Excel; and Adobe Reader.
• Basic skills in English grammar/writing and math.
• Experience working in team environments as well as in diverse backgrounds.

Applicants selected to move forward must attend a written test on Monday, August 24, 2026, at 6:00 p.m. at the Police Department. No make‑up testing dates will be offered. Candidates who successfully advance in the process will participate in face‑to‑face interviews on Thursday, August 27, 2026. No alternate interview dates or make‑up interviews will be available.