Customer Relations Representative - State Farm Agent Team Member
Listed on 2026-09-12
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Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Account Manager
Benefits
- Flexible schedule
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Competitive salary
- Paid time off
Our office culture is the cornerstone of our success, with a dynamic and enjoyable work environment where we prioritize hiring individuals who bring positive energy and contribute to our team's collective greatness. Our dedicated team of 6 full-time and 6 part-time agency members combines over 100 years of collective insurance experience and we strive to create a work environment that feels like family.
Brian, our agency leader, is a long-time resident of southeastern Wisconsin, and has served the Brookfield, WI area and neighboring communities as a trusted State Farm Agent since 2003. With a Bachelor of Business Administration from the University of Wisconsin‑Milwaukee and professional designations of CLU and ChFC, he brings a deep understanding of insurance and financial services.
We’re looking for someone who wants more than just a job. If you’re motivated by purpose, value teamwork, and want to make a positive impact—we’d love to meet you!
Role DescriptionAs a Customer Relations Representative – State Farm Agent Team Member, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We anticipate internal growth opportunities for especially driven and sales‑minded candidates.
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Strong communication and problem‑solving skills.
- Experience in customer service preferred.
- Ability to handle high‑stress situations calmly.
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