HR Generalist

Position Summary

The HR Generalist supports the daily human resources needs of Roman Home Services and serves as an accessible, trusted resource for employees and leaders. Reporting to the HR Manager, this role is responsible for recruiting, orientation and onboarding, employee relations support, benefits administration, policy management, HR systems, employee records, engagement events, and related compliance activities.

This is a highly visible, hands-on role in a fast-paced home-services environment supporting field technicians, customer service and dispatch employees, sales professionals, managers, and office staff. The successful candidate will balance employee service with strong follow-through, accurate administration, sound judgment, and consistent application of company practices.

• Manage full-cycle recruiting for assigned field and office positions, including intake meetings, job postings, sourcing, applicant review, phone screens, interview coordination, candidate communication, reference checks, and offer preparation.
• Maintain accurate applicant records and move candidates through the applicant tracking system (ATS) in a timely and consistent manner.
• Partner with hiring managers to clarify staffing needs, strengthen selection decisions, and maintain an organized and responsive candidate experience.
• Coordinate pre-employment requirements, including background checks, drug screens, motor vehicle record checks, and other job-related requirements.
• Track recruiting activity and report useful measures such as open positions, applicant flow, time to fill, source effectiveness, offers, and new-hire retention.

• Coordinate the new-hire process from accepted offer through the employee’s introductory period, ensuring paperwork, system access, required notices, equipment, uniforms or branded gear, schedules, and first-day details are prepared.
• Conduct or coordinate new-hire orientation, including company information, policies, benefits, timekeeping, safety expectations, and employee resources.
• Complete and maintain Form I-9 and other required employment documentation; monitor onboarding completion and promptly resolve missing items.
• Partner with managers to establish consistent role-specific onboarding and training plans and conduct scheduled new-hire check-ins.

• Serve as a first point of contact for routine employee questions and concerns, escalating significant or sensitive matters to the HR Manager.
• Support the HR Manager with employee relations reviews and workplace investigations by gathering facts, organizing documentation, and assisting with follow-up actions.
• Guide managers on routine attendance, performance, conduct, coaching, and corrective-action matters to promote fair and consistent practices.
• Prepare and maintain accurate documentation related to employee conversations, performance actions, status changes, and separations.
• Identify workplace trends and recommend practical steps that improve communication, accountability, engagement, and retention.

• Administer day-to-day employee benefits activities, including new-hire enrollment, eligibility, employee education, qualifying life events, terminations, and coordination with carriers, brokers, and payroll.
• Respond to employee benefit questions, reconcile benefit information, and help resolve enrollment or coverage concerns.
• Support annual open enrollment, benefit communications, required notices, and employee meetings.
• Coordinate employee leave and accommodation administration with the HR Manager, including documentation, tracking, communication, and return-to-work follow-up.

• Maintain complete and accurate employee data in the human resources information system (HRIS), ATS, timekeeping, benefits, and related systems.
• Process employee changes, including hires, transfers, compensation changes, benefit changes, and separations, and communicate approved updates to payroll and appropriate business partners.
• Maintain electronic and paper personnel records in accordance with company retention practices and confidentiality requirements.
• Audit HR data and workflows for accuracy, follow up on incomplete transactions, and help improve system use, forms, templates, and automated processes.
• Prepare routine HR reports and dashboards related to staffing, turnover, attendance, benefits, onboarding, and other…