Help Desk Engineer

IT Help Desk Engineer

Location:

West Allis, WI.

Heritage Senior Living is seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI.

• Responding to and logging helpdesk emails and phone calls.
• Setting up workstations (laptops, desktops, printers, etc.).
• Setting up mobile devices (iPhones, Android) and configuring MDM software.
• Setting up tablet devices (iPads, Android).
• Adding and removing users in Active Directory, Office 365, Sharepoint, and other software.
• Training and assisting new users on how to use the computer and software services.
• Developing training materials and manuals and facilitating information systems training.
• Checking computer hardware (HDD, mouse, keyboard, etc.) to ensure functionality.
• Setting up and assisting with audio and visual needs such as projectors, TVs, PowerPoint, and conference calls.
• Installing and configuring appropriate software and functions according to specifications (e.g., printer, copier, or scanning drivers).
• Researching and remaining current with IT trends, system updates, and recommending improvements.
• Assisting in developing and maintaining local networks to optimize performance and creating procedures for emergencies.
• Investigating, diagnosing, and solving computer software and hardware faults.
• Ensuring security and privacy of networks and computer systems.
• Organizing and scheduling upgrades and maintenance without deterring others from completing their work.
• Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
• Maintaining records and logs of repairs, fixes, and maintenance schedules.
• Identifying computer or network equipment shortages.

• Communicating clearly and hearing at normal workplace volume.
• Writing at a professional level and being able to read and interpret written information.
• Being able to sit, stand, walk, and kneel occasionally throughout an 8‑ to 12‑hour work day.
• Being able to lift up to 50 pounds on a regular basis.
• Being able to see reading materials, monitors, and paper logs at a distance of up to 50 feet.
• Possessing attendance and punctuality to work 8‑ to 12‑hour days.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job : #IND
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