Systems Administrator

The Washington County Information Technology Department, located in West Bend, has an excellent opportunity as a full-time on-site Systems Administrator. Under the general direction of the IT Infrastructure Manager of the Information Technology Department, provides technical support and problem resolution to users on the County’s computer system. The System Administrator provides frontline technical assistance to county employees, elected officials, and participating municipalities to ensure uninterrupted access to technology resources.

This role responds to service requests related to desktops, laptops, mobile devices, printers, applications, and basic network connectivity, escalating issues as needed. System administrators assist with account setup, password management, software installations, and end-user training while following county security policies and service standards. The position also documents incidents, tracks assets, and supports countywide technology initiatives to maintain efficient and responsive government services.

A Systems Administrator in this role supports several local government agencies throughout Washington County, Wisconsin, ensuring reliable technology services that help various departments operate efficiently. The position is part of a collaborative IT team responsible for maintaining critical systems, addressing technical issues, and delivering responsive support. Travel within Washington County is a regular expectation, allowing the administrator to provide on site assistance as needed.

Additionally, participation in an on call rotation is required to ensure timely response to urgent technical needs and maintain continuity of county-wide operations.

• High school graduation or GED.
• Must possess a valid Wisconsin driver's license and pass a security background check.
• Experience with installing business applications and resolving software conflicts due to versioning or incompatibility.
• Experience with replacing failing hardware components (network card, memory, motherboard) in PC’s, laptops and servers.
• Experience with Microsoft DHCP, DNS, IPv4, firewall basics, and networking.
• Experience with wireless networking and security.
• Four (4) years of progressively responsible work experience in technology/systems support.

OR

• Post high school education from a recognized technical school, college or university in computer science, management information systems, or a related area may be substituted for part of the work experience requirements as follows:
• Associate’s Degree and (3) years of work experience
• Bachelor’s Degree and (2) years of work experience
• Master’s Degree and (1) year of work experience.

• Office 365 Administration
• Microsoft MCP or greater
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County offers a comprehensive benefits package which…