Sr Specialist - User Research Operations

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your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Senior Specialist, User Research Operations supports the planning, coordination, execution, and continuous improvement of user research and human factors studies across the product development lifecycle. This role partners with UX Researchers, Human Factors Engineers, and cross-functional teams to deliver user-centered insights that inform product design and development.

• Support and execute user research and human factors studies, including usability testing, interviews, observational research, and simulation-based evaluations.
• Coordinate end-to-end study logistics, including participant recruitment, scheduling, communications, and research site management.
• Prepare study materials, facilitate research sessions, manage recordings, and maintain accurate research documentation.
• Collect, organize, and synthesize qualitative and quantitative data to develop actionable research insights and reports.
• Contribute to a variety of research methodologies, including heuristic evaluations, cognitive walkthroughs, contextual inquiry, workflow analysis, surveys, and task analysis.
• Maintain research facilities, equipment, digital tools, and simulated-use environments to ensure study readiness and operational efficiency.
• Support compliance, governance, and administrative activities, including contracts, NDAs, vendor management, ethics processes, and audit readiness.
• Drive research operations excellence through process improvements, standardization, knowledge sharing, onboarding support, and promotion of user-centered design practices.

• Bachelor's degree in Human Factors, Psychology, HCI, UX, Anthropology, Sociology, Biomedical Engineering, Nursing/Healthcare, Design Research, Market Research, or a related field. Equivalent experience may be considered in lieu of a degree.
• 3+ years of experience supporting or conducting user research, human factors, clinical research, design research, market research, or related activities.
• Knowledge of user-centered design principles, usability engineering, and qualitative research methodologies.
• Experience with user research methods such as usability testing, user interviews, contextual inquiry, heuristic evaluations, cognitive walkthroughs, ethnographic observation, and workflow analysis.
• Ability to collect, organize, analyze, and synthesize qualitative research findings into actionable insights and recommendations.
• Strong facilitation, communication, stakeholder management, and project coordination skills, with the ability to manage multiple concurrent studies.
• Experience working directly with healthcare professionals, patients, caregivers, or other end users is preferred.
• Experience in healthcare, medical device, or other regulated product development environments, along with proficiency in Microsoft Office and collaboration tools, is highly desirable.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements.

At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the…