Inside Sales and Customer Support Representative

Job Description

Job Description

Medical Sales - Inside Sales (Customer Support) Representative - Apply to interview February 24th!

The hiring company is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. They design, manufacture, and sell their entire core portfolio directly to leading institutions, health care professionals and patients.

Inside Sales (Customer Support) Representative is responsible for building and nurturing relationships with laryngectomy patients within a designated territory. This role involves direct engagement with patients to provide product information, support, and education, ultimately guiding them to make informed purchasing decisions. The Inside Sales Representative will act as a trusted advisor, offering compassionate, patient-centered service while meeting sales objectives. This role also requires managing the territory to optimize outreach efforts, maintaining up-to-date patient records, and collaborating with cross-functional teams to ensure an exceptional customer experience.

Success in this position requires empathy, strong communication skills, and a commitment to supporting the unique needs of the laryngectomy community.
PLEASE APPLY NOW to interview on February 24th!

Main job responsibilities:

• Develop and manage sales leads through the sales cycle
• Develop and implement Direct to Consumer (DTC) Marketing plans
• Work with Territory Sales Managers to plan and organize patient meetings and courses
• Complete customer outreach and contact potential new customers referred by outside leads, doctors’ orders, insurance info, web shop inquiries, etc.
• Proactively contact all customers that have not placed an order in the last month to sell customer new products
• Contact customers with up-selling, cross selling and consultative selling opportunities
• Contact new customers after first order
• Work with outside sales reps on DTC activities
• Increase HME sales through customer follow-up
• Follow-up on all sample distributions to patients
• Solicit new customers through direct leads and cold calls
• Respond to every voicemail, email, or internal customer
• Act as a backup to team members when they are out of the office
• Process existing customer sales orders according to department instructions and quality procedures
• Maintain departmental standards for one-call resolutions and minimal calls to voicemail.

Basic Qualifications:

• 2 + years of experience of sales experience.
• HS Diploma or GED

Preferred Qualifications:

• Bachelor Degree preferred but not required
• Inside Sales experience strongly preferred.
• Experience in Healthcare or medical device industry preferred but not required

Competencies:

• Ability to recognize prospects, present products, and close sales.
• Excellent customer service skills and a professional attitude.
• Strong communication skills/phone etiquette.
• Ability to work in a team environment a must.
• Ability to manage multiple tasks, prioritize them and pay attention to detail.
• Demonstrated PC and keyboarding skills along with experience in Microsoft Office.

The hiring company offers:

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

Additional benefits for Inside Sales (Customer Support) Representative:

• Competitive Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources
• State of the Art Facility

APPLY NOW!