Inside Sales Representative

Job Summary

We provide commercial HVAC, plumbing, sheet metal fabrication, advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries – from healthcare and manufacturing to education, government, financial institutions, and more.

Inside Sales Representative

West Allis, WI

Full-Time | Monday – Friday

Exempt

IKM Building Solutions is seeking a driven, customer-focused Service Inside Sales Representative to support our Service Department. In this role, you’ll combine sales expertise with operational coordination—providing quotes, supporting account managers, and delivering exceptional customer service. If you are organized, proactive, and thrive in a fast-paced environment, this is an excellent opportunity to grow your sales career in the HVAC and building solutions industry.

• Respond to customer inquiries and provide service-related information and quotes
• Estimate and prepare repair proposals based on technician findings or customer requests
• Coordinate with vendors to gather pricing for services and materials
• Track and manage repair proposals in CRM (Smart Sheet) and follow up on outstanding quotes
• Support renewal and preparation of Planned Maintenance Agreements (PMAs)
• Assist with job setup and coordination (equipment, rentals, trucking, parts, etc.)
• Handle inbound calls and emails from new and existing customers
• Support Account Managers with estimating, site surveys, and national account work
• Complete service order requests and maintain accurate documentation
• Follow up on marketing initiatives and customer outreach campaigns
• Participate in team meetings and ongoing training opportunities

• 2-3 years of inside sales experience (required)
• Experience managing a high volume of outbound calls
• Estimating and/or HVAC industry experience preferred
• Competitive, goal-oriented mindset with strong follow-through

• High School diploma or GED required
• Associate’s or Bachelor’s Degree in Business, Marketing, or related field preferred

• Strong customer service and communication abilities
• Comfortable with CRM systems and learning new software
• Highly organized with the ability to prioritize in a fast-paced environment
• Detail-oriented with strong problem-solving and decision-making skills
• Professional, trustworthy, and able to handle confidential information

• Office-based role using standard office equipment
• Primarily sedentary, with occasional filing and lifting (up to 20lbs)
  May require bending, standing, or reaching for file storage
• Some local travel may be required for customer site visits

At IKM Building Solutions, we value innovation, precision, and collaboration. You’ll be part of a team that’s shaping the future of MEP design and fabrication through cutting-edge technology and expert craftsmanship.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our affirmative action policy.