Public Safety Officer

Job Overview

Department: 11926 Aurora West Allis Medical Center – Public Safety Status:
Full time Benefits Eligible:
Yes Hours Per Week: 40

Schedule Details/Additional Information: PSO will work an 80‑hour pay period. PSO will work every other weekend, and the weekend he or she works PSO will have 2 days off during that pay period.

Pay Range: $21.85 – $32.80 per hour

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor.
• Is alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations.
• Maintains department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, and fire conditions; audits of interim life safety measures; patient valuables management; and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls such as combative or threatening patients, visitors, and team‑member incidents.
• Serves as a primary resource for de‑escalation, utilizing force when necessary (e.g., conducted electrical weapon, handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first‑responder agencies.
• Coordinates, briefs, and monitors every law‑enforcement prisoner‑patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), to include training on any department‑issued equipment and/or requirements identified in training academy and the annual training plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) – obtained on a one‑time basis within two years of appointment.
• For North Carolina teammates:
  Unarmed Guard License issued by NC Protective Services – obtained within one year and maintained through training and competency assessments.
• Stop the Bleed Certification – obtained within one year of hire date.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.

• High school graduate or GED.

• Typically requires 1 year of experience in a security, related public safety, or customer‑service area that includes responding to emergent situations and identifying and…