Systems Service Technician

JOB SUMMARY:

The primary responsibilities of the Systems Service Technician include testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Lighting, Audio, Video, and Control Systems installed at U.S. Based Customer Locations.

• Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently
• Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisualsystems and equipment
• Diagnose, troubleshoot, and maintain installedlighting and audiovisual system sand equipment consistent with company best practices and industry standards
• Complete service ticket documenting all findings, course of action, and results
• Provide preventative maintenance services for various system types and locations
• Modify existing control, DSP, and lighting control programs, as necessary
• May be assigned to assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, and lighting fixtures, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls, and focusing/addressing lighting fixtures

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

• Bachelors/Associates Degree/Certificate of Electronics Technology preferred
• ETC Technician Certification preferred
• Familiarity with soldering, use of standard tools, and generally assembly techniques
• Knowledge of multimeters, oscilloscopes, and signal generators preferred
• Advanced knowledge of ETC, Color Kinetic control Systems
• Strong understanding of control protocols such as DMX, sACN, Art Net, RDM, and other protocols.
• Basic knowledge of computers and networking
• Knowledge of signal flow
• Ability to work alone
• Ability to interact with customers
• Must provide basic hand tools
• Ability to travel on occasion
• Must be ok with heights and occasional work on a lift