Assistant Service Manager

Position: Assistant Service Manager 2025
Atlantic Auto Group is currently looking for an Assistant Service Manager. An Assistant Service Manager at an automotive dealership plays a critical role in ensuring the smooth operation of the service department. This position supports the Service Manager and acts as a liaison between customers, technicians, and service advisors. The Assistant Service Manager helps oversee the service department's daily operations.

This includes assisting customers, managing work orders, coordinating with technicians, and supporting customer satisfaction and department efficiency.

Candidates must be able to pass a drug test, background check, and DMV check.

Responsibilities

• Maintains the highest possible standards of workmanship; advises technicians of dealership CSI on a monthly basis
• Greet customers and assess their vehicle service needs.
• Explain repair processes and costs to customers clearly and honestly.
• Handle customer complaints and escalate when needed.
• Follow up on service performance and ensure satisfaction.
• Assist in managing the service schedule and dispatching work to technicians.
• Coordinate between service advisors, technicians, and parts department.
• Support training of service staff as needed.
• Assist in enforcing safety and cleanliness in the service area.
• Manages technician productivity
• Develops standards of customer treatment and enforces their use; devises special processes for handling comebacks
• Establishes and maintains an organized and up-to-date customer follow and record system
• Becomes familiar with and proficient in Reynolds and Reynolds and all other dealership software
• Forecasts sales, gross profit, and expenses
• Develops annual service plan for use in connection with annual sales and profit forecast
• Performs other duties as assigned

Qualifications

• 2-4 years of experience in automotive service, preferably in a dealership setting.
• Experience in a customer-facing role.
• Strong knowledge of automotive systems and repair processes.
• Excellent customer service and communication skills.
• Organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in service management software (e.g., CDK, Reynolds & Reynolds).
• Basic understanding of warranty claims processing.
• Must be able to manage and train all service staff

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program

Company Description
WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic's future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we're actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We're actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who've met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic's commitment to customer service, it's no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.

Schedule 5 Day Work Week - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)

Looking for a candidate who can work 4 Weekdays and Saturday