Endodontic Patient Coordinator

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Wellness resources

Endodontic Patient Coordinator

"Treating people like family for over 43 years and creating an experience that exceeds expectations"

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care.

We are currently seeking an Endodontic Patient Coordinator to infuse new energy into our Front Desk team. With two locations—one in the Gateway Plaza shopping center in Patchogue and the other in the Great South Bay shopping center in West Babylon, NY—both environments are welcoming and designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success while offering opportunities for growth and advancement.

• A Caring Legacy:
  Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
• Collaborative Practice Environment:
  Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care.
• Growth and Development:
  At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us.

• Reliable and team‑oriented.
• Out‑of‑the‑box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi‑task in a fast‑paced environment.
• Open to learning all about technologies that will enhance our patient care and service.
• Self‑motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.
• Responsibility for being on‑time and present for every shift and always willing to go the extra mile for our patients.
• Knowledge of Dentrix Ascend (or other dental software) would be helpful but not mandatory; a willingness to learn our software is required.

• Review with patients the estimated fees for treatment after the dentist/endodontist has diagnosed and reviewed their options.
• Help patients better understand their dental insurance benefits with assistance from our billing department.
• Work with outside patient care financing companies to give patients a wide range of financial options.
• Submit and track insurance pre‑authorizations.
• Help collect payments and ensure financial policies are honored.
• Manage emails and online inquiries throughout the day.
• Professionally support and reassure anxious patients during the checkout process.
• Answer overflow calls routed from the Call Center when not assisting a patient.
• Schedule follow‑up appointments at checkout, ensuring enough time is reserved for each patient’s treatment.
• Participate in, organize, and run direct team huddles for your provider and the assistants; share huddle sheets daily with our administrative team. Be open to collaboration and feedback.
• Train and support new team members when ready, contributing where you can add value.
• Follow up with patients who have not scheduled treatment; ensure doctors conduct any patient calls after services are rendered.
• Encourage satisfied patients to leave reviews or refer others, sharing our referral program with patients.
• Work collaboratively with the entire practice to meet or exceed monthly goals.
• Generate and review reports when directed.
• Monitor treatment plans and case acceptance, when directed, to further support your doctor and meet hourly production goals.
• Become knowledgeable and be able to…