Collections Clerk

Overview

Contract duration: 6 month contract with potential for extension or conversion

Job Summary

We are seeking a detail-oriented Collections Specialist to manage and collect outstanding accounts receivable in a fast-paced, goal-driven commercial environment. The ideal candidate will have 3–5 years of high-volume collections experience, excellent communication skills, and a proven ability to resolve billing discrepancies, process payments, and coordinate with sales and management to accelerate collections. This role requires strong problem-solving, prioritization, and customer service skills, with accountability for reducing delinquency and maintaining timely reporting on assigned accounts.

Daily activities

POSITION SUMMARY:

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Manages assigned book of business and collections of all the outstanding accounts receivables from clients and customers

REPRESENTATIVE RESPONSIBILITIES:

The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.

• Monitor accounts on a daily basis and identify outstanding account receivables.
• Take actions in order to encourage timely payments.
• Assist cash application specialist for application customer remittances and perform research on all customer payment.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Process credit card and e-check payments and refunds
• Resolve billing issues and discrepancies
• Contact clients and discuss their overdue payments.
• Accountable for reducing delinquency for assigned accounts.
• Prepare and present reports on collection activities and progress.
• Performs other job-related duties as assigned.

Qualifications

EXPERIENCE, EDUCATION, CERTIFICATION:

Required:

• Proven experience as a Collection Specialist or similar role
• Knowledge of various collection techniques
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• Ability to prioritize and manage multiple responsibilities
• 3-5 years High Volume Collections experience.
• Industrial Collections Experience
• High school diploma

Preferred:

• Associate's/Bachelor's degree is a plus

REPRESENTATIVE MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:

• Office equipment including, but not limited to computer, phone, fax, calculator and copier.
• MS Office including Word, Excel.
• Company information systems applications including CMS/RMS, Info Pro, Soft-Pak

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: