Enterprise Program Manager

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation.

Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

The Enterprise Program Manager plays a critical role in advancing our organization's strategic priorities by leading complex, cross-functional initiatives that deliver meaningful business outcomes. This position brings together people, priorities, and execution to turn strategy into action, partnering with leaders across the enterprise to align efforts, navigate challenges, and ensure value is realized. If you're energized by influencing change, leading through complexity, and delivering results that matter, this is an opportunity to make a lasting impact.

Hybrid

This position offers a hybrid work schedule. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position is based in West Bend, WI.

Internal applicants must apply by 08/19/2026. External applications will be accepted on a rolling basis while the position remains open.

Key Responsibilities

• Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
• Partner with executive leadership to define program objectives, KPIs, and success metrics.
• Develop and maintain detailed program plans, timelines, and status reports.
• Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
• Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
• Coordinate with business units, technology teams, and external partners to drive project success.
• Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
• Drive continuous improvement by analyzing program performance and implementing process enhancements.
• Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
• Manage program budgets, resource allocation, and vendor relationships as needed.
• Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed.
• Helping to manage organizational changes associated with programs.

Preferred Experience and Skills

• 7+ years of experience in program management, process improvement, strategic planning, and business operations.
• Knowledge of P&C insurance systems and products preferred.
• Proven track record of managing large, complex, and cross-functional programs, including planning, execution, and monitoring.
• Analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Demonstrated ability to successfully lead projects with proficiency in the use of agile program management methodologies and tools.
• Ability to lead and motivate teams, provide guidance, and foster collaboration.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Ability to interact with business and technical resources for problem resolution purposes.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.

Preferred Education and Training

• Bachelor’s degree in Business, Management, or a related field
• Master’s or similar advanced degree preferred
• PMP, PgMP, or similar project/program management certification is a plus.