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Advisor Experience Design Lead
Job in
West Bend, Washington County, Wisconsin, 53096, USA
Listed on 2026-08-20
Listing for:
Delta Defense, LLC
Full Time
position Listed on 2026-08-20
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Delta Defense, LLC is seeking a Service Design Lead to shape the end-to-end advisor experience within our contact center. You’ll redesign workflows, translate operations needs into system requirements, and lead cross-functional improvement initiatives to deliver scalable, high-quality service.
This role sits at the intersection of operations, process design, and strategy, with hands-on execution and a focus on improving productivity, service quality, and retention across the contact center.
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