More jobs:
Advisor Experience & Service Design Lead
Job in
West Bend, Washington County, Wisconsin, 53096, USA
Listed on 2026-08-22
Listing for:
Delta Defense LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
Delta Defense LLC is seeking a Service Design Lead to shape the advisor experience within our contact center in West Bend, Wisconsin. You will design end-to-end workflows and lead initiatives that improve productivity, service quality, and customer outcomes.
The role combines operations, process design, and strategy, translating needs into requirements while leveraging AI and automation to drive measurable improvements. Collaboration with IT and leadership is essential.
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