Parts Order Administrator

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you looking for a new opportunity? Join us to be part of our continuous success.

Under the direction of the Sales Administrator Supervisor and in concert with department goals, the Parts Order Administrator is a customer-focused individual that has strong attention to detail, and problem-solving ability to best serve our dealer network. This position works across the organization from the time the order is entered until the invoice has been paid, and is motivated to assist the customer if they have a concern in any area of the order process.

• Daily support and processing of various requests submitted via phone, email, and internal portal, with a sense of urgency
• Handle all customer and sales inquiries regarding order entry, order status, and complaint resolution. Including pricing issues, shipping errors, and other related issues.
• Understand the customer base and expectations. Service needs accordingly.
• Process returns
• Communicate lead times and shipment confirmations to dealers.
• Manipulate excel files to process within ERP and other required reporting as needed
• Support customers by providing online instructions and training on ordering processes.
• Provide customers with pricing and availability information.
• Keep parts team informed of concerns and occurrences
• Run and monitor various reports.
• Take on projects or other assignments assigned by the manager.
• Adhere to company policies and procedures.

• Ability to handle pressure situations and problem resolution independently
• Strong verbal and written professional communication
• Demonstrated positive interpersonal skills which promote teamwork and customer satisfaction

• Competent in Google Workspace, or Office 365, specifically Google Sheets and/or Excel.

• High School degree required with experience in customer service, or sales organization with strong attention to detail, and customer focus.

• Internal customers the position will interact with global subsidiaries
• External customers the position will interact with dealers, Fleet and key accounts

• This position is located in West Bend, WI
• No Travel Required

Above local legal requirements, of course

• Base Pay Range between $20.00– $24.75 per hour, plus a potential quarterly bonus based on performance metrics
• No Travel Requirements
• In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!
• Applicants must be authorized to work in the United States.