Communications Officer

Communications Officer

Washington County, located in West Bend, Wisconsin has an excellent opportunity for a Communications Officer within its Sheriff's Department. The Sheriff's Office operates a 24-hour Communications Center that answers 911 emergency calls and dispatches for the Sheriff's Office, 5 Police Departments, and 14 Fire and Rescue agencies. Communications Officers receive, relay, and dispatch emergency calls for service; enter, update and retrieve information from a variety of computer systems;

utilize computer-aided dispatch (CAD); and operate a variety of communications equipment, including radio consoles and telephones.

Washington County is recognized for its commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County offers a comprehensive benefits package which includes Health, Dental, and Life Insurance;
Short- and Long-Term Disability;
Medical and Dependent Flexible Spending Accounts;
Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457);
Holidays and Paid Time Off (PTO); tuition and fitness center reimbursement.

• A citizen of the United States and 19 at the time of application.
• Prior work experience preferably involving public safety, communications, or customer service.
• Able to work nights, weekends, and holidays as required.
• Good verbal and written communication skills.
• Clear and concise speech.
• React quickly and effectively in stressful situations.
• Ability to work with the public, including people in crisis.
• Establish and maintain effective working relationships.
• Must possess a valid Wisconsin driver's license upon appointment with vision correctable to 20/20.
• No felony or serious misdemeanor convictions and must successfully pass a physical examination, audiogram, drug screening, and security clearance as conducted by the Sheriff prior to hire.

• High School Diploma or GED.

• Merit Based Salary (reviewed annually):

  Starting annual: $64,480 annually, assuming full-time hours worked (pay is hourly at $31.00/hour) Pay is based on experience; to include consideration for lateral pay transfers on a case-by-case basis.

Under the general direction of the Communications Supervisor, all communications equipment in the Sheriff's Office or mobile command posts as required.

• Receives and transmits messages to and from cars, other stations and other terminals using radio, telephone and teletype equipment.
• Comply with all Sheriff's Office Standard Operating Procedures (S.O.P), Official Orders and Directives.
• Successfully meets or exceeds the minimum standard or performance levels of those S.O.P. or Directives that require periodic testing or qualifying.
• After training, efficiently and effectively operates a Computer Aided Dispatch (CAD) system.
• Receives calls-for-service, assign law enforcement officers, fire/rescue personnel, highway departments, wreckers, and other resources to incident. Prioritize calls-for-service.
• Obtains teletype operation certification and transmits messages on provided devices.
• Enters required notices and information to CIB and NCIC as directed by operation policies.
• Monitors and maintains building security and surveillance via provided devices and methods.
• Attends and satisfactorily completes all in-service training, on-the-job training and specialized schools and classes, as required.
• Performs such other duties as may be required, including…