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Member Services Lead — Evening Desk

Job in West Bend, Washington County, Wisconsin, 53096, USA
Listing for: Kettle Moraine YMCA
Full Time position
Listed on 2026-08-29
Job specializations:
  • Customer Service/HelpDesk
    Event Management & Planning
Salary/Wage Range or Industry Benchmark: 18 - 20 USD Hourly USD 18.00 20.00 HOUR
Job Description & How to Apply Below

The Kettle Moraine YMCA in West Bend, WI is seeking a Welcome Desk Lead to manage daily operations at the Welcome Desk and guide staff to deliver exceptional member service.

Responsibilities include supervising Welcome Desk staff, coordinating scheduling, processing memberships and inquiries, and supporting retention efforts. The role requires strong customer service skills, supervisory experience, and cash handling competence; the schedule is Monday–Friday 1pm–9pm with weekend rotation.

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