Commercial Enterprise Training Manager

• Lead the training team in fostering a culture of lifelong learning and supporting a positive associate learning experience
• Manage a team of trainers and other assigned teams through mentorship, guidance, and professional development support
• Oversee performance management, career development, and training of team members
• Manage research, development, and delivery of training content for insurance coverage and learning pillars
• Apply adult learning principles to instructional design and training delivery
• Evaluate and implement approaches to make learning experiences more accessible, agile, and impactful
• Design and manage training programs for new and experienced associates focused on knowledge and key technical skills
• Develop training plans for new product and service rollouts
• Analyze training effectiveness for continuous improvement
• Identify learning needs with leadership and stakeholders and develop customized training solutions
• Collaborate with cross-functional teams to build relationships and develop enterprise-wide training opportunities

• 8 years of experience in insurance or training
• 3 years of supervisory experience
• Leadership skills, with the ability to coach, mentor, and develop others
• Analytical and communication skills
• Problem-solving skills
• Ability to build collaborative relationships
• Bachelor’s degree in Business, Insurance, or related field
• Associate in General Insurance designation(s)

Demonstrates expertise in training program design and delivery, applying adult learning principles to enhance associate learning experiences. Proven ability to lead teams, develop training content, and analyze training effectiveness for continuous improvement in the insurance sector.

• Training Program Design
• Adult Learning Principles
• Team Leadership
• Analytical Skills
• Insurance Industry Experience

• Training Content Development
• Performance Management
• Career Development
• Instructional Design
• Training Effectiveness Analysis

• Coaching
• Mentoring
• Problem-Solving
• Collaboration
• Communication

• Associate In General Insurance

• Insurance
• Lifelong Learning
• Training Delivery
• Learning Needs Analysis
• Cross-Functional Collaboration