Collection Representative

Collection Representative Job Details

Job Location:

US-WI-West Bend

:

Category:
Finance

Position Type:
Full-Time

Work Arrangement:
Hybrid

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation.

Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

In this highly detail-oriented role, you will manage billing and collection activities by reviewing overdue policyholder accounts, coordinating audits, communicating with debtors and third parties, negotiating settlements, and maintaining accurate records while adapting to ongoing change.

This position offers a hybrid work schedule after training is complete (possibly up to six months). Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule (3 days in office/2 days at home) for collaboration days, team meetings or other in-person events and will be located out of our West Bend, WI corporate office.

The internal Final date to receive applications is 3/2/26. External applications will be accepted on a rolling basis while the position remains open.

Summary of Responsibilities

• Perform a variety of collection and billing functions.
• Review policyholder payment records to identify policies with overdue payments.
• Examine underwriting files as necessary to understand the nature of audits that result in overdue policyholder payments.
• Draft and send letters to policyholders with delinquent accounts.
• Engage collection firms and attorneys as needed to further the collection process.
• Negotiate settlements and accept payments on delinquent accounts as appropriate.
• Maintain accurate debtor files.
• Adapt to and support continual change.
• Perform other work as assigned.

Preferred Experience and Skills

• 1-3 years of experience in Billing and/or Collections
• Customer service skills
• Data entry skills
• Mathematical skills
• Detail oriented
• Verbal and written communication skills
• Problem solving skills, ability to troubleshoot and communicate issues
• Critical thinking skills
• Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
• Experience working in a team oriented, collaborative environment

Preferred Education and Training

• High school diploma or equivalent

The hourly range for this position is $21.64-$27.05. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates.
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.