Economic Support Specialist

Economic Support Specialist

The Washington County Human Services Department, located in West Bend, has an excellent opportunity as a full-time Economic Support Specialist within the Economic Support Division. The Washington County Human Services Department offers responsive and effective community programs to individuals and families challenged by disability, economic hardship, and safety concerns. Under the general direction of the Economic Support Supervisor, the Economic Support Specialist performs duties in the determination of initial and continuing eligibility for, and provision of, financial assistance benefits to agency and consortium clients.

This position is up to a 50% remote schedule based on supervisor approval after demonstrating proficiency in the job.

• High school diploma or GED required
• Two years of technical or college level education and one year of full time work experience in human services, customer service, financial record keeping, or interviewing required.
• OR
• Five years of full time work experience in human services, customer service, financial record keeping or interviewing required.
• One year of computer experience in data entry, research, or retrieving information preferred.

Starting hourly rate for the Economic Support Specialist is: $24.90

Washington County offers excellent benefits which include health, dental and life insurance, Short Term and Long Term Disability;
Medical and Dependent Flexible Spending Accounts;
Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457);
Holidays and Paid Time Off (PTO); fitness center and tuition reimbursement.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

Our Mission:
We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Our Vision:
Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Our Values:
Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

Under the general direction of the Economic Support Supervisor, performs duties in the determination of initial and continuing eligibility for, and provision of, financial assistance benefits to agency and consortium clients.

• Conducts interviews with clients in the five county Moraine Lakes Consortium to obtain financial and non-financial information necessary to complete the eligibility determination for programs of public assistance including Foodshare, Badger Care, Child Care, Caretaker Supplement and Medicaid. Includes any and/or all of the following: interactive online applications, discrepancy clarification, benefit reconciliation, assists clients in completing required forms, explains information to clients regarding economic assistance programs and analyzes the needs of the client in order to make necessary referrals to other programs or community resources.
• Answers calls in a 5 county regional call center performing any and all job functions associated with determining eligibility and ongoing case management including completing applications and renewals, responding to case specific questions, identifying and resolving case errors, explaining programs, policies and procedures to clients and making referrals to other community agencies.
• Analyzes, interprets, secures and reviews client statements and documentation such as legal documents, income tax forms, real estate contracts, evidence of immigration status, trust documents, financial records and medical records and enters data into Cares Worker Web for calculation of benefits.
• Determines initial and continued eligibility and benefit levels within specific time limits through reviewing and monitoring the income and assets of clients, analyzing and applying program rules, and ensuring that timely written notification is sent citing appropriate regulations or statutes for granting or denying benefits.
• Establishes and maintains electronic and paper case files, includes written worker narrations to ensure that assistance history, verifications, documentation and correspondence accurately reflect benefit issuances and error corrections.
• Researches, prepares written summary and appears as the agency representative at administrative hearings related to the denial, termination or…