Financial Services Representative

Description

For patients who are identified as self pay, claim financial hardship or the inability to pay, initiates timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled.

• Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, and that account balances that have not been previously secured through insurance verification or other confirmed subsidy sources are addressed in a timely manner.
• Reviews Financial Counselor work queues on an ongoing basis to ensure payment source has been secured for all discharged self pay patients when applicable.
• Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, in accordance with Patient Financial Services policies/procedures.
• Counsels with patients to guide them through the application and eligibility process with Medicaid offices, Insurance Exchange, and other resources available to patients.
• Based on the patient's ability to pay and the urgency of medical need, collects patient deposits after estimating the approximate costs of the anticipated care.
• Calculates, provides, and updates estimates upon necessity to various staff and patients. Calculates, provides, and updates estimates upon request to various staff, patients, and other potential customers.
• Communicates with Social Services, Case Management, Admitting/Registration, appropriate department personnel, and the physician as applicable to discuss those patient financial problems that cannot be resolved to determine the alternatives to the elective patient care plan.
• Enforces hospital patient accounting and compliance processes by confirming that required documents have been completed, insurance (re) verification has been performed, and precertifications/re-certifications have been obtained.
• Cross trains and provides backup coverage for all Financial Counselor positions as determined by the Team Coordinator or Patient Financial Services Manager to ensure adequate Financial Counselor coverage for all areas within department. This includes shifts extending into the PM shift and weekend or holiday coverage.
• Assist patients during open enrollment period to apply for a Qualified Health Plan (QHP) and/or Insurance Affordability Programs.
• Adhere to document storage & destruction policies/procedures.
• Adhere to all state and federal regulations along with Froedtert policies/procedures pertaining to the Certified Application Counselor responsibilities.
• Stay current on all regulatory updates and policy/procedure changes pertaining to Certified Application Counselors.

• One year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
• High School diploma or equivalent is required.

Monday-Friday, 7:30am-4:00pm

This is a Contract to Hire position based out of West Bend, WI.

The pay range for this position is $23.00 - $25.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in West Bend, WI.

This position is anticipated to close on Feb 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.