Service Desk Technician

Service Desk Technician – Grow Your IT Support Career

Are you looking for a role where you can strengthen your technical skills, support a wide range of technologies, and be part of a collaborative IT team? This Service Desk Technician position offers hands‑on experience, daily problem‑solving, and the chance to make a real impact for end users.

In this role, you’ll provide front‑line support for hardware, software, applications, and mobile devices. You’ll work directly with employees to resolve issues, deliver excellent customer service, and ensure technology runs smoothly across the organization. If you enjoy troubleshooting, learning new tools, and helping people, this is a great next step in your IT career.

• Serve as the first point of contact for technical support requests via phone, chat, and ticketing system.
• Troubleshoot and resolve Level 1 issues involving Windows 10, Office 365, hardware, software, and user accounts.
• Support mobile devices including iPhones, iPads, and Android devices.
• Maintain service level agreements and ensure timely follow‑up with end users.
• Communicate technical solutions clearly and professionally to non‑technical users.
• Provide one‑on‑one training and guidance to help users navigate systems and tools.
• Escalate complex issues to higher‑tier support when appropriate.
  
  Document all work, findings, and resolutions in the ticketing system.

• 1–3 years of experience in a service desk, help desk, or technical support role.
• Strong troubleshooting skills and familiarity with Windows 10, Office 365, and Active Directory.
  
  Experience with enterprise ticketing systems (Service Now preferred).
• Excellent communication skills and the ability to work well in a team environment.
• Strong customer service mindset and the ability to explain technical concepts clearly.
• Critical thinking skills and the ability to stay calm and professional under pressure.

• Opportunity to work with a supportive, established service desk team.
• Exposure to a wide range of technologies and real‑world IT issues.
• A role that builds the foundation for future growth into Tier 2 support, system administration, networking, and more.
• A chance to make a meaningful impact by helping users stay productive and confident with their technology.

Intermediate Level

This is a Contract position based out of West Bend, WI.

The pay range for this position is $20.90 – $20.90/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in West Bend, WI.

This position is anticipated to close on Mar 3, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.