Senior Manager, Member Experience & Lifecycle Strategy

Delta Defense seeks a Senior Manager, Member Experience & Lifecycle Strategy to lead end-to-end USCCA member journeys. In this values-driven, growth-focused role, you will design data-informed onboarding, engagement, retention, and win-back strategies across digital and offline channels. You'll partner with marketing, product, training, and customer care to deliver seamless, mission-aligned experiences that grow member value and satisfaction. Responsibilities include segmentation, personalization, testing, analytics, and KPI ownership, as well as mentoring a small team.

Ideal candidates bring 7+ years in lifecycle/CRM marketing, strong analytics skills, and passion for serving responsible gun owners nationwide.